Your personal information is completely secure with us. This Policy transparently explains how Mellbet collects, uses, and protects your data.
Our Commitment
We believe your privacy is a fundamental right. That is why every piece of your data is protected to the highest standard at Mellbet.
All your personal data is stored with SSL/TLS encryption and AES-256 technology. No third party can access or read this information.
Mellbet never sells your personal data to third parties. Your information is used solely to improve our services.
NID or passport information submitted for identity verification is kept under strict security and used solely for verification purposes.
You can view, correct, or request deletion of your data at any time. You also have the right to withdraw your consent to data use.
We are transparent about which cookies we use and why. You also have the option to disable non-essential cookies.
Your data is never kept longer than necessary. Once the designated period expires, it is securely deleted.
Welcome to Mellbet. This Privacy Policy ("Policy") applies to all services, websites, and mobile applications on the Mellbet platform. By using our platform, you are considered to have agreed to the terms of this Policy.
Mellbet is an entertainment-focused online gaming platform for users in Bangladesh. We understand that your personal data is highly valuable, which is why we maintain full transparency in our privacy practices and explain in detail how your information is handled.
This Policy clarifies the following:
This Privacy Policy is provided in English for your convenience. If you have any questions, please contact our support team.
Mellbet collects your information in several ways. Below is a detailed breakdown of the types of data we collect:
a) Registration Information
b) KYC Verification Information
c) Financial Information
d) Technical Information
| Data Type | Methods of Collection | Mandatory? |
|---|---|---|
| Name & Contact | Registration Form | Yes |
| Date of Birth | Registration Form | Yes |
| NID / Passport | KYC Verification | For Withdrawals |
| Payment Information | Transaction Processing | Yes |
| Device / IP | Automatic | Technical |
| Cookies | Browser | Partial |
Mellbet uses collected data only for the purposes listed below. We never use your information for unnecessary or unauthorized purposes.
Mellbet never sells your information to advertisers or third parties.
Mellbet uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience.
We use the following types of cookies:
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the platform.
Mellbet uses industry-standard technology and processes to protect your data. Our security framework includes:
In the event of a data breach, Mellbet will notify affected users within 72 hours.
Please note that no method of transmission over the internet is 100% secure. To keep your account safe, use a strong password and never share it with anyone.
Mellbet does not retain your data longer than necessary. Retention periods are outlined in the table below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligations |
| Transaction Records | 7 Years | Financial Regulatory Authority |
| KYC Documents | 5 Years | Identity Verification Policy |
| Customer Service Logs | 2 Years | Quality Assurance |
| Technical Logs | 90 Days | Security Monitoring |
| Marketing Preferences | Until consent is withdrawn | User Controls |
Once the designated retention period expires, data is automatically deleted or anonymized and deactivated.
As a Mellbet member, you have the following rights regarding your privacy:
You can request to see what information we hold about you.
You may request corrections to any inaccurate or incomplete information.
You may request the deletion of your data under certain circumstances.
You may withdraw your consent to marketing communications or specific data processing at any time.
You can request a copy of your data in a portable format.
You may request that the processing of your data be restricted under certain circumstances.
To exercise any of your rights, contact our support team. We aim to respond to all requests within 30 days.
Mellbet strictly does not serve users under the age of 18. Our platform is for adults only.
If you see a minor using Mellbet, please notify our support team.
Mellbet may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following channels:
Continued use of the platform after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly.
If you have any questions, comments, or requests regarding this Privacy Policy or the exercise of your rights, please contact us:
We typically respond to all requests within 24–48 hours. Complex matters may take up to 30 days.
Summary
You have full control over your personal data at Mellbet. You can make any decision regarding it at any time.
Right to View
Right to Rectification
Right to Erasure
Right to Portability
Consent Withdrawal
Right to Restriction